Return & Refund Policy

30-Day Returns

We want you to feel confident when ordering from ReptiCore Habitat.

Eligible items may be returned within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item should generally be:

Returned within 30 days of delivery
Unused and in resalable condition
Returned with its original packaging and included components
Accompanied by proof of purchase or your order number

Before Sending a Return

Please contact us before returning any item.

Do not send a return without receiving return instructions first, as the correct return destination may vary.

Return Shipping

For returns due to a change of mind, incorrect selection, or other non-defective reasons, return shipping costs are generally the responsibility of the customer.

If you receive an incorrect, damaged, or defective item, please contact us with your order number and clear photos of the issue so we can review the situation and provide an appropriate solution.

Damaged or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide:

Your order number
A description of the issue
Photos showing the item and packaging

We will review the information and advise you on the next step.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund status.

Approved refunds will generally be issued to the original payment method.

Processing times after a refund is issued may vary depending on your payment provider.

Original Shipping Charges

Original shipping charges are generally non-refundable unless the return results from an error on our side or an eligible damaged/defective item.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped.