Returns & Refunds

We review return, refund and replacement requests carefully so order issues can be handled clearly and safely.

Return Request Window

You may request a return within 30 days of delivery. Approval is required before sending any product back. Unauthorized returns may not be accepted or refunded.

How to Start a Return or Replacement Request

Contact us through our Contact page and include your order number, product name and reason for the request. For damaged, defective, missing or incorrect items, include clear photos or video of the product, packaging and shipping label.

Wait for approval and return instructions before sending any product back. Unauthorized returns may not be accepted or refunded.

Change-of-Mind Returns

For approved change-of-mind returns, the customer is responsible for return shipping. Returned items must be unused, complete and in acceptable condition for review.

Damaged, Defective or Incorrect Items

Report damaged, defective or incorrect items within seven days of delivery. Include clear photos or video and keep the original packaging while the claim is reviewed.

Starter Kit Components

Starter kits contain multiple independent components. When one component is missing, damaged or defective, we may resolve the issue by replacing the affected part rather than requiring the complete kit to be returned.

Bulbs, Tubes and Fragile Items

If a bulb, UVB tube or other fragile component arrives broken, contact us within seven days of delivery. Include clear photos or video of the damaged component, inner protection, outer carton and shipping label.

Keep all packaging until the claim has been reviewed. For safety reasons, do not ship broken glass or damaged tubes back unless ReptiCore Habitat specifically instructs you to do so.

Electrical Product Conditions

Electrical items damaged through incompatible voltage, incorrect installation, water exposure, unauthorized modification or use outside the stated specifications are not considered transit defects.

Items That May Not Be Eligible for Return

  • Used, installed or modified electrical products
  • Items with missing components, accessories or original packaging
  • Products damaged through incorrect voltage or installation
  • Items returned without prior approval
  • Broken glass or damaged tubes sent back without instructions

Refunds

Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider.

Exchanges

We do not offer direct exchanges. If a different item is needed, a new order may be required after the return or refund request is resolved.

Animal Safety

ReptiCore Habitat products are not a substitute for species-specific husbandry research, enclosure testing or ongoing monitoring. Customers are responsible for confirming that any setup is appropriate for the animal, enclosure and environment.